All regular sale items are eligible for return or exchange in the event that you are not satisfied with your order. Please contact us within 10 days from delivery (the orders tracking delivery date) to inquire about an exchange (if inventory is available) or return. Please note: If you wish to return a domestic (U.S) order, we deduct a $10 restocking fee and a return shipping label fee from your refund. See details below.

To be eligible for an exchange or a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To inquire about an exchange (if inventory is available) or a return, please contact us at orders@kauteco.com. Once your exchange or return process is initiated, we’ll send you instructions on how and where to send your package. Please print the attached return shipping label provided and ship per our instructions. Please note that a return shipping fee will be deducted from your refund for any returns. This fee will be shown at the time of submitting and acknowledging the process. Returns sent with postage other than the one provided by KAUTE will not be accepted. 

All returns must be sent back within 10 business days of you receiving your return instructions. Returns not sent back within that window will not be accepted. Items sent back to us without first requesting an exchange, or return, will not be accepted.

We will notify you once we’ve received and inspected your returned item, and let you know if the exchange (if inventory is available) or return was approved. If an exchange is approved, we will send out the necessary item(s) to complete the exchange. If a return is approved, you will receive an email confirmation. Your refund can take 2-7 business days depending on your bank. Please note: For all a domestic (U.S) returns, we deduct a $10 restocking fee and a return shipping label fee from your refund.