Shipping policy
SHIPPING POLICY (for U.S.)
All orders are shipped on business days (Monday to Friday), excluding holidays. Weekend delivery is not available.
Check your billing and shipping address
Please check your billing and shipping address when placing an order as KAUTE is unable to reroute packages once they have shipped. Domestic U.S. orders require a verified U.S. billing address. We can ship to P.O. Box and military addresses, but we do not ship to freight forwarder addresses. KAUTE reserves the right to cancel orders that do not meet these conditions.
DOMESTIC US RATES
DOMESTIC US RATES - to the 48 contiguous United States
USPS Standard Ground Shipping
$8-$15 - estimated on all orders
DOMESTIC US RATES - to Alaska & Hawaii
USPS Standard Ground Shipping
$15-$30 - estimated on all orders shipping to Alaska and Hawaii
Delivery Delays Typically orders take anywhere from 2-3 business days to ship out from our Victor headquarters. If you have not received your order please contact us at orders@kauteco.com. KAUTE is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Lost or Stolen Packages Please contact us at orders@kauteco.com if you believe your package is lost/stolen. We will file a claim on your behalf. Please note these claims can take up to 20 days to process. KAUTE is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address.
Damages and Order Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
INTERNATIONAL SHIPPING GUIDELINES
Right now, we are unable to ship internationally. As KAUTE grows, we plan to ship all over the world! Thank you for your interest and patience.